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;--lightningcss-dark:initial;color-scheme:dark}}:root[data-theme=dark]{--bg:#151412;--panel:#1b1a17;--surface:#22201d;--line:#2f2c28;--line-strong:#45413a;--ink:#f1ede6;--ink-2:#b9b2a6;--ink-3:#847d71;--accent:#f97316;--accent-soft:#3a2316;--bubble-me:#f1ede6;--bubble-me-ink:#1b1a17;--bubble-them:#2a2824;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}*{box-sizing:border-box}html,body{height:100%;margin:0}body{background:var(--bg);color:var(--ink);-webkit-font-smoothing:antialiased;font:14px/1.45 Be Vietnam Pro,system-ui,-apple-system,Segoe UI,sans-serif}button,input,textarea,select{font:inherit;color:inherit}h1,h2,h3{letter-spacing:-.01em;margin:0}h1{font-size:22px;font-weight:700}h2{font-size:15px;font-weight:600}h3{font-size:14px;font-weight:600}code{background:var(--accent-soft);border-radius:4px;padding:1px 5px;font-size:12px}.muted{color:var(--ink-3)}.small{font-size:12px}.hidden{display:none!important}button,.button{color:var(--ink);border:1px solid 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var(--line);flex-direction:column;gap:6px;margin-top:auto;padding-top:12px;display:flex}.rail-acc{border-width:2px;border-radius:50%;justify-content:center;width:36px;height:36px;padding:0;position:relative}.rail-acc.active{box-shadow:0 0 0 3px var(--accent)}.rail-acc .dot{position:absolute;bottom:-2px;right:-2px}.pf{color:#fff;background:var(--demo);border-radius:6px;flex:none;place-items:center;width:22px;height:22px;font-size:11px;font-weight:700;display:inline-grid}.pf.zalo{background:var(--zalo)}.pf.messenger{background:var(--messenger)}.pf.whatsapp{background:var(--whatsapp)}.pf.telegram{background:var(--telegram)}.pf.wechat{background:var(--wechat)}.pf.lg{border-radius:10px;width:36px;height:36px;font-size:15px}.dot{border:2px solid var(--panel);background:var(--ink-3);border-radius:50%;width:10px;height:10px;display:inline-block}.dot.connected{background:var(--ok)}.dot.qr,.dot.starting,.dot.need_config{background:var(--warn)}.dot.error,.dot.logged_out,.dot.disconnected{background:var(--bad)}.view{min-width:0;min-height:0;display:none}.view.active{display:grid}.view-inbox{grid-template-columns:minmax(280px,340px) 1fr;height:100vh}.view-page.active{height:100vh;padding:28px 32px 48px;display:block;overflow-y:auto}.view-page>*{max-width:1100px;margin-left:auto;margin-right:auto}.page-head{flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:16px;margin-bottom:18px;display:flex}.page-head p{margin:4px 0 0}.head-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.convlist{border-right:1px solid var(--line);background:var(--panel);flex-direction:column;min-height:0;display:flex}.convlist-head{border-bottom:1px solid 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h2{color:var(--ink);margin-bottom:6px;font-size:18px}.chat-inner{flex-direction:column;height:100%;min-height:0;display:flex}.chat-head{border-bottom:1px solid var(--line);background:var(--panel);justify-content:space-between;align-items:center;gap:12px;padding:10px 16px;display:flex}.chat-title{flex:1;align-items:center;gap:10px;min-width:0;display:flex}.chat-title>div{min-width:0}.chat-title h2{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.chat-title small{color:var(--ink-3)}.chat-actions{flex:none;gap:6px;display:flex}.chat-actions button.on{background:var(--ink);color:var(--panel);border-color:var(--ink)}.chat-body{flex:1;grid-template-columns:1fr 280px;min-height:0;display:grid}.messages{flex-direction:column;gap:4px;padding:18px 20px;display:flex;overflow-y:auto}.day{color:var(--ink-3);background:var(--panel);border:1px solid var(--line);border-radius:999px;align-self:center;margin:10px 0;padding:2px 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textarea{resize:none;max-height:160px}.tpl-pop{background:var(--surface);border:1px solid var(--line-strong);border-radius:var(--radius);max-height:260px;box-shadow:var(--shadow);z-index:5;padding:4px;position:absolute;bottom:calc(100% + 6px);left:16px;right:16px;overflow-y:auto}.tpl-item{cursor:pointer;border-radius:6px;padding:8px 10px}.tpl-item.sel,.tpl-item:hover{background:var(--accent-soft)}.tpl-item b{font-weight:600}.tpl-item div{color:var(--ink-3);white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.stats{grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:16px;display:grid}.stat{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px}.stat b{letter-spacing:-.02em;font-size:26px;font-weight:700;display:block}.stat span{color:var(--ink-3);font-size:12px}.stat.hot b{color:var(--accent)}.toolbar{flex-wrap:wrap;justify-content:space-between;gap:12px;margin-bottom:12px;display:flex}.req-list{flex-direction:column;gap:10px;display:flex}.req{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);grid-template-columns:1fr auto;gap:6px 16px;padding:14px 16px;display:grid}.req.waiting{border-left:4px solid var(--accent)}.req-top{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.req-title{font-size:15px;font-weight:600}.req-summary{grid-column:1}.req-details{color:var(--ink-2);white-space:pre-wrap;grid-column:1;font-size:13px}.req-next{grid-column:1;font-size:13px}.req-next b{color:var(--accent);font-weight:600}.req-side{flex-direction:column;grid-area:1/2/span 4;align-items:flex-end;gap:6px;min-width:150px;display:flex}.req-side select{width:auto;padding:5px 8px}.req-side small{color:var(--ink-3)}.tag.bao_gia{color:#1d4ed8;background:#e0ecff}.tag.ho_tro_ky_thuat{color:#b45309;background:#fde8d7}.tag.doanh_nghiep{background:var(--ink);color:var(--panel)}.tag.gap{color:var(--bad);background:#fde2e2}.tag.answered{color:var(--ok);background:#dcf3e3}.tag.waiting{background:var(--accent);color:#fff}@media (prefers-color-scheme:dark){:root:not([data-theme=light]) .tag.bao_gia{color:#93b4ff;background:#1e2a44}:root:not([data-theme=light]) .tag.ho_tro_ky_thuat{color:#f5b46b;background:#3a2a18}:root:not([data-theme=light]) .tag.gap{color:#f59a9a;background:#3d1c1c}:root:not([data-theme=light]) .tag.answered{color:#7fd69c;background:#183323}}.conv-requests .req{grid-template-columns:1fr;padding:10px 12px}.conv-requests .req-side{grid-area:auto/1;align-items:stretch;min-width:0}.conv-requests .req-side 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20px}.card-head{justify-content:space-between;align-items:center;display:flex}.form{flex-direction:column;gap:12px;display:flex}.form label{flex-direction:column;gap:5px;font-weight:500;display:flex}.form label.row{flex-direction:row;align-items:center;gap:8px;font-weight:400}.form h3:not(:first-child){margin-top:8px}.form p{margin:-6px 0 0}.grid2{grid-template-columns:1fr 1fr;gap:12px;display:grid}.form-actions{align-items:center;gap:12px;display:flex}.tpl-row{border-top:1px solid var(--line);grid-template-columns:110px 1fr auto;align-items:start;gap:12px;padding:10px 0;display:grid}.tpl-row:first-child{border-top:0}.tpl-row .body{color:var(--ink-2);white-space:pre-wrap;font-size:13px}dialog{border:1px solid var(--line-strong);background:var(--surface);color:var(--ink);width:min(520px,100vw - 32px);box-shadow:var(--shadow);border-radius:14px;padding:0}dialog::backdrop{background:#14120f73}#dlg-form{flex-direction:column;gap:12px;padding:20px;display:flex}#dlg-form label{flex-direction:column;gap:5px;font-weight:500;display:flex}#dlg-form .hint{color:var(--ink-3);font-size:12px;font-weight:400;line-height:1.5}#dlg-form .actions{justify-content:flex-end;gap:8px;margin-top:4px;display:flex}.toast{opacity:0;pointer-events:none;background:var(--ink);color:var(--panel);z-index:50;border-radius:10px;max-width:90vw;padding:10px 16px;transition:all .2s;position:fixed;bottom:20px;left:50%;transform:translate(-50%)translateY(20px)}.toast.show{opacity:1;transform:translate(-50%)}.toast.error{background:var(--bad);color:#fff}@media (max-width:1100px){.chat-body{grid-template-columns:1fr}.conv-requests{display:none}.stats{grid-template-columns:repeat(2,1fr)}}@media (max-width:760px){.app{grid-template-rows:1fr 60px;grid-template-columns:1fr}.rail{border-right:0;border-top:1px solid 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